Instacart takes security and privacy very seriously. To help ensure the integrity of our platform and protect our customers and shoppers, we may occasionally reset your password to proactively prevent fraudulent activity. 

Our team goes to great lengths to detect unusual activity. If we have concerns that your account or data may be at risk, we may reset your password to be cautious. These can be “false positives” and don’t necessarily mean your account was at risk or compromised. 

Reset password

If you forgot your password or otherwise can’t access your account, you can reset your password. To reset your password—

  1. Look for Forgot your password? on the login page
  2. Click or tap Reset it
  3. Enter your email address
  4. Click or tap Reset Password 
  5. Check your email for the reset email confirmation and follow the steps

If you don’t see the password reset email within a few minutes, please check your junk/spam folder.

We recommend you create a unique password that you do not use on any other website.

Account suspended

Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. Our top priority is keeping your personal information secure.

If your account appears to be suspended, you won’t be able to place any orders. Please reach out to Instacart Customer Experience, and we can assist you.