Instacart has partnered with SunBasket to provide direct-to-consumer meal kits and prepared foods through the Instacart platform. You can order from SunBasket anywhere in the United States.
How SunBasket works
You can choose from many pre-prepped meal kits that come with a variety of products. Once you select the meal kit you’d like to buy and place your order through the Instacart platform, your order is sent directly to you by a shipping provider (UPS, United States Postal Service, FedEx, etc.). Once you place your order, you can’t edit or cancel it.
Instacart sends you an email and push notification with the tracking number for your order so you can check the status at any time. You can also follow the tracking updates in your Instacart app.
To track your order in the Instacart app—
- Tap the 3 horizontal lines at the top left of the app.
- Tap Your Orders
- Tap the Sunbasket order
- The tracking number is displayed on the Notifications page
To find your tracking number on the Instacart website—
- Go to Your Orders
- Click on the View order detail for your SunBasket order
- Under Delivery details, click Track
Please note Instacart doesn’t keep track of SunBasket orders. You can also check the status of your order by Googling the tracking number.
A shipping provider fulfills SunBasket orders within 1-3 business days. But, your order may be delayed if there’s severe weather.
SunBasket uses carefully engineered ice packs that are reusable and biodegradable to keep boxes cold and fresh. These ice packs keep your order fresh even after it arrives on your doorstep. Remember to keep your SunBasket box out of direct sunlight and to refrigerate ingredients immediately after removing them from the box.
You don’t have to be home to receive your SunBasket order. However, we recommend retrieving all orders within 6-8 hours of delivery.
Instacart can't reschedule SunBasket orders, because shipping providers handle the delivery. Once you place your SunBasket order, you'll receive a tracking email with the shipping provider fulfilling your order. Please contact the shipping provider directly if you want to reschedule or have any questions about your delivery.
While SunBasket does accommodate a range of dietary preferences, their recipes are packed in a facility that handles gluten and all major food allergens (i.e. milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, and soybeans). SunBasket also prepares gluten-free recipes in the same facility as their other meals and may not be suitable for those with a severe food allergy, gluten intolerance, or celiac disease.
Please reach out to Instacart Care for any additional concerns.