Did you receive a delivery you’re not completely satisfied with? Usually, we can make things right quickly when you report a problem through the Instacart app or website. You have up to 7 days to report an issue with your order to get a refund or credit.

In the Instacart app or website, you can get an immediate resolution for these issues—

  • Missing items
  • Wrong items
  • Expired, damaged, or spoiled items
  • Poor replacements
  • Early/late orders

To report a problem with your order on the app—

1. Tap the 3 horizontal lines in the upper left corner and select Your Orders.

2. Tap Get help on the relevant order.

3. Select the issue you experienced. 

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4. If you selected an item issue, choose the affected item(s).

5. If you selected an issue under Other, choose the specific issue.

6. Make a selection to credit your Instacart account, get a refund, or just give feedback. 

NOTE: Not all item issues automatically trigger a refund or credit. Certain order types (e.g., EBT) aren’t eligible for credit, and certain items may require in-store returns for refunds. 

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You can repeat this process for additional order issues.

To report a problem with your order on the website—

1. Click the 3 horizontal lines in the upper left corner and select Your Orders.

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2. Click Report a problem on the relevant order. 

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3.  Select the issue you experienced. 

select_issue_experienced-web.png

4. If you selected an item issue, choose the affected item(s).

select_affected_items_web.png

5. If you selected an issue under Other issues, choose the specific issue. 

select_specific_issue-web_1.png

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6. Make a selection to credit your Instacart account, get a refund, or just give feedback.

NOTE: Not all item issues automatically trigger a refund or credit. Certain order types (e.g., EBT) aren’t eligible for credit, and certain items may require in-store returns for refunds.

credit_refund_feedback-web.png

You can repeat this process for additional order issues.

You’ll get an email confirmation right away for any credits or refunds, and we’ll let you know as soon as any other issues are resolved. Refund and credit amounts vary.

See the following options for more information about order issues:

Order in progress

Problem with a recent order

Creating a new order

Order never arrived